baji9's Privacy Policy

1 Information We Collect

baji9 collects the following types of information. Each purpose for collection is specific and proportionate.

1.1 Personal Identification Information

For account registration and verification, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 or above may open an account)
• National ID or passport number (for verification where applicable)
• Email address
• Mobile number
• Current address

1.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account numbers (last few digits are masked)
• Bank account details (for bank transfers)
• Transaction history and amounts

We never store the full PIN or password of your payment method.

1.3 Technical & Usage Information

To improve the platform and ensure security, we automatically collect:

• IP address and device identifiers
• Browser type and operating system
• Session logs, login time, and logout time
• Page views, clicks, and navigation patterns
• Data obtained from cookies and similar tracking technologies

2 How We Collect Information

baji9 collects your information in the following ways:

• Directly from you: Through registration forms, the account verification process, communication with our support team, and payment transactions.
• Through automated technology: Via cookies, web beacons, and server logs when you visit our website.
• Through third parties: Relevant data from payment gateways or identity verification services (only as needed to verify registered users).

3 Purposes for Using Information

We use the information collected about you for the following legitimate purposes:

3.1 Service Operations

• Account creation and management
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Managing gaming activities
• Managing VIP and loyalty programs

3.2 Security & Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification (ensuring services are provided only to users aged 21+)
• Complying with applicable laws and regulations
• Dispute resolution and audit support

3.3 Customer Support

• Providing 24/7 live chat and email support
• Resolving your complaints and questions
• Sending account-related notifications

3.4 Platform Development

• Improving website and app functionality
• Personalizing the user experience
• Identifying and resolving technical issues

4 Sharing & Disclosure of Information

baji9 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Trusted third parties engaged to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners) and technology partners — will only receive the information necessary to carry out their specific functions. These parties are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to authorities under a court order, government directive, or applicable law. In such cases, we will provide only the information legally required.

4.3 Business Transfers

If a significant change occurs in baji9's business operations (such as a merger or acquisition), user information may be transferred. You will be notified in advance, and the new entity will be bound by this Policy.

4.4 With Your Consent

Beyond the reasons listed above, we will not share any information with third parties without your explicit written consent.

5 Cookie Policy

The baji9 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential cookies: To maintain login sessions and ensure security. Without these, the service will not function properly.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To monitor and improve website usage.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings at any time. However, disabling essential cookies may affect login and payment-related services.

6 Data Security Measures

baji9 applies industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Data minimization: Only the minimum information necessary to provide the service is collected.
• Access controls: Only authorized personnel have access to specific data.
• Regular security reviews: Regular audits are conducted to identify system vulnerabilities.
• Firewall & intrusion detection: Active security measures to prevent unauthorized access.

However, it is not possible to guarantee that data transmission over the internet or electronic storage is completely secure. We make every effort to protect your data, but you should also keep your account password confidential and exercise caution when logging in from unfamiliar devices.

7 Data Retention Period

How long your information is retained depends on the type and purpose of the data:

• Account information: While the account is active and after closure until legal obligations are fulfilled.
• Transaction records: For the period required under financial regulatory guidelines.
• Technical logs: Generally for a limited period from the date of collection.
• Marketing consent records: Until consent is withdrawn.

After the designated period, information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Access & Review

You may request to view the personal information we hold about you. We will provide this information within a reasonable timeframe.

8.2 Right to Correction

If any of your information is incomplete or incorrect, you may request a correction. Most information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, this may not be fully possible.

8.4 Objection to Processing

You may object to your information being used for marketing purposes and opt out of marketing communications at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 via live chat and email.

9 Protection of Minors

baji9 services are intended only for users aged 21 or above. We do not knowingly collect information from anyone under the age of 21. An age verification process is in place at the time of account registration.

If you believe that a minor's information has been included in our system, please contact us immediately — we will remove it promptly.

10 Responsible Gaming & Data

baji9 places the highest importance on responsible gaming. Information related to your gaming patterns may only be used for the following purposes:

• Enforcing limits you have set yourself (such as deposit limits or time limits)
• Identifying problematic gaming patterns and offering support
• Implementing self-exclusion requests

To learn more about responsible gaming, please visit our Responsible Gaming page.

11 Third-Party Sites & Services

Our website may include integrations with third-party services (such as payment gateways). These third-party services have their own privacy policies, and we are not responsible for how they manage information. We recommend reading their policies before using their services.

12 Policy Changes & Updates

baji9 may update this Privacy Policy from time to time. When changes are made:

• A notice will be published on the website
• The "Last updated" date will be changed
• Registered users will be notified by email of any significant changes

Continuing to use the service after changes have been made will be considered as your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our support team provides assistance in both Bengali and English. We will process any privacy-related requests from you as quickly as possible.

The security and privacy of your information is our highest priority. baji9 is committed to maintaining your trust as a reliable, safe, and dependable platform.